Reviews from Google
- Bryan Chambers★★★★★3 months ago
I can only speak to my experience, but the service I got was top notch. I brought my bike in because one of the gears wasn't shifting and the break wasn't working. Scott took his own time to test it out, diagnose it, and fixed it as best as he could, I just paid for the new break pad. Staff will come over and explain everything as best as possible to make sure you get whats best for you. I was hap
- AJ★★★★★3 months ago
The staff are the least helpful I’ve ever experienced at a REI. I’ve been a member for nearly 20 years and have never experienced this level of unhelpful customer service. We waited 20 minutes for help to unlock clothing items that are locked. Each staff member that walked by or that we approached could not be bothered to help, some just refused to make eye contact. Staffing like this makes me wa
- Anita L★★★★★4 weeks ago
Took 15 min for the staff to return 1 item. The troubling part was the staff questioning the item and indirectly suggested the item is a knock-off. She finally refunded the item but the experience was unacceptable. I have another incidents at this store previously. Someone said once is an accident, twice is.....The bad customer service seem to be acceptable in this store. Such a shame!